Who is responsible for the personal data we collect?
HESUS UK 199 Bishopsgate EC2M 3TY London is responsible for the personal data you provide to us through registration and other contact with us and is responsible for processing these.
Where is your personal information stored?
We strive for your personal data to be processed as much as possible within the European Economic Area (EEA) and all our own IT systems, but can also be transferred and processed in a country outside the EEA (so-called “third country”). Such transfer takes place only to the recipient country with an adequate level of protection and in accordance with current legislation. If the transfer takes place to a partner for a service in the USA, this will only take place to companies that are covered by the so-called “Privacy Shield”, which is an agreement on the protection of personal data between the EU and the USA.
What kind of personal data do we collect?
We collect personal information that you send to us when you register or place orders on our website and mobile application, are logged into the application and drive a tour, sign up for our newsletter or participate in any competitions. The personal information that you send to us may, for example, include contact information and payment information. We may also collect certain personal information from external partners such as;
- First name
- Last name
- Phone number
- Your location
- Postal address
- Company name
- Company address
- Companies contact details
- from public registers and creditworthiness data from credit rating agencies, banks or credit reporting companies.
How do we use your personal information?
We may use your personal information for the following purposes:
- When processing orders and returns in our mobile application
- For SMS notifications about delivery status
- Track the tour to ensure the delivery is getting done on time
- In case of contacts regarding any problems with your delivery
- In correspondence about questions and other information
- When sending out offers in the form of newsletters, then always with instructions on how to unsubscribe from further mailing
- When announcing winners in competitions that we arrange
- In case of any questionnaires sent to improve our services and offers..
- For work that prevents abuse or other inappropriate use of our website
We store your information for as long as it is required to fulfill the above purpose or as long as we are required by law to do so. Your personal data will then be deleted.
Location use policy
The Fleaty business model relies heavily on the transparency of transport.
This means that if you want to operate in the application system as a transport company and to receive inquiries, your employees must have an activated Driver mobile app during working hours. In order to optimize distribution of inquiries, show to your drivers relevant data on the app’s map screens, to oversee transport processes and show relevant data to our clients, our algorithms need up-to-date and precise location data updates (30 seconds interval if driving tour, otherwise 5 minutes), regardless of whether your driver is currently using the app, or it’s in the background. Client apps need occasional location updates in order to present relevant data on the app’s map screens.
Fleaty will not collect driver location info outside of working hours (except if you still have an active tour on the end of work day) or if you inactivated your driver status, nor will use your location info for purposes not specified here, nor will give an insight in your location data to anyone, except the client for whom you are driving tour.
What are your rights?
You have the right to request information about the personal data we have about you at any time. If your information is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted. We cannot delete your information when there is a statutory requirement for storage, such as accounting rules, or when there are other legitimate reasons why the information must be saved, such as unpaid invoices. You can revoke your consent at any time to allow us to use the information for marketing purposes by unsubscribing from our newsletter. You can also contact us by sending a letter, e-mail or calling. See contact information below.
Who can we share your personal information with?
In order for us to be able to offer the above-mentioned services and our commitments to you as a customer, we share your personal information with companies that are so-called personal data assistants for us. Personal data assistants process the information on our behalf and in accordance with our instructions and help us with IT services, payment services, transport and marketing. This is only done for purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding security and confidentiality of personal data.
We never pass on, sell or exchange your personal information for marketing purposes to third parties.
How do we protect your personal information?
In order for your personal information sent to our website not to be read by outsiders, all such information is encrypted and sent via a secure connection.
Personal data controller
33 Boulevard de Brandebourg
Phone: +33 1 79 84 17 80